Breville the Infuser Espresso Coffee Machine
The Infuser delivers optimal espresso flavor in every cup.
It pre-infuses ground coffee with low, steady water pressure before
extraction, gently expanding the grinds before stepping up to high
pressure. The result is a more even extraction, which produces balanced espresso flavor.
- Easy programmable control offers preset 1 & 2 shot volumes, manual override, or reprogrammable volumes
- An Italian 15-bar pump delivers water at the ideal pressure, while the
1600W stainless-steel Thermocoil and electronic PID temperature control
ensure precise temperature during extraction for fullest flavor
- Low-pressure pre-infusion gradually increases water pressure to gently
expand grinds for an even extraction, balanced flavor and thick crema
- Auto purge automatically adjusts water temperature after steam for optimal espresso extraction temperature
- Stainless-steel swivel steam wand froths milk for lattes and cappuccinos
- On-board removable tamper
- Dispenses hot water instantly for Americanos
- Dry Puck feature removes excess water from ground coffee after extraction for easy disposal
- 61-fl.-oz. removable water tank with handle and replaceable water filter
- 1600 W.
- 110–120 Volts
- Dimensions: 13.7″ x 11.5″ x 13.2″.
- 1 Year Limited Product Warranty
- Designed and engineered in Australia
First, I like this machine. I’ve had a BES820 for several years. A small piece of tubing or connector broke a number of years ago, but a local repair shop that was able to buy parts from Breville at the time fixed it, and it’s been a champ since then. So, I got another for our vacation home. So far so good. But now the BES820 has broken again, and I’ve learned that due to a change in policy, it is NO LONGER REPAIRABLE because they won’t sell parts to repair places. This is a ton of resources to go into the waste stream because the company has decided that they want you to purchase more of their machines. So I’ve gone from being a devoted Breville user to now being a sworn anything-but-Breville espresso drinker. Super disappointed in this company.Updating: I learned that they have a policy where they (Breville) will fix machines for a flat fee of $249. I presume that one pays one’s own shipping costs to return the system to the company. If they can’t fix it, they will replace it. [Hopefully parts would also enter the recycling or refurbishing waste stream rather than landfill in such a case.] However, we opened our broken machine up and discovered that an electrical wire connector had just vibrated off. So it was an easy fix and free. I am of mixed mind on this. Good that it’s repairable, definitely. I still find it disappointing that they won’t make repairs easier/cheaper to carry out because they do not sell parts to outside parties. I would be so mad if I had sent the whole rig back to the company and paid $325 (for flat fee plus shipping) and it was just for a loose wire that I could fix with no tools or parts. In any case, while it gets complicated fast under the hood, it’s still worth looking inside to see if it’s something super obvious and easy to fix. Or you can contact them through their web page to inquire about repairs through them.
Richard B Hart –
Hello All,I purchased this in 2013. I had a breville previously. They go through steam rings. I knew this, I had the ESP8xl which lasted 7 years of daily use. It would eat a steam ring (which seals the cup you put the coffee in) every year or so. This unit is the same, and blew out a steam ring last year. I went to order 2 steam rings last year. Well, Breville support has gone down the tubes. They were backordered 3 weeks. Then when they finally sent one, they only sent one. I sent a email. No steam ring. Note, no one else has these. I blew another steam ring in late January. I wrote and complained about the lost steam ring, and tried to order 2 more. Not in stock. It’s been almost 6 weeks, and it’s now getting shipped. If you like latte’s or expresso’s every morning, I have to recommend looking elsewhere. Because when the steam rings go out, and they do go out, your going to be SOL for months at a time. When I run out of steam rings, it’s likely I’ll find a better supported product.More News… My original purchase was 2013, with almost daily use. The head that the cup locks into is warn out. I found the part number and tried to order a new one. They won’t sell the part. They want me to spend close to $200 to fix it. It’s the end of the line for Breville if they won’t sell parts to fix it.
Richard B Hart –
Purchased on 7/15/15 from Amazon.com. Approximately 9 months later, machine started making a weird electric-like buzzing noise (most likely the solenoid) when brewing and began leaking water below the unit–so much that it would run off the counter onto the floor. One year later (June 2016), right before expiration of factory warranty, had unit replaced by Breville (unfortunately they only replace with refurbished units, not brand new). Company representative asked me if I cleaned and descaled unit according to specifications in manual. I always cleaned with supplied tablets whenever the “clean” light came on, AND I have it marked on my calendar EVERY month to descale with 50% white vinegar/50% water as specified in the manual. The replacement unit worked fine until Dec 2016, when it started having the same problem as the original unit. Now I have go through the hassle of having this 2nd unit replaced under the 3-year extended appliance warranty which I was smart enough to purchase at the same time. I’m assuming that some internal component is not made to withstand the operational hydraulics and is rupturing. My water composition is rather average (moderately hard), but not so much that we have a problems with scale or mineral buildup.Originally when I was preparing to purchase, I researched the available machines, and this was not a highly and widely recommended product, but I decided to gamble because I liked the features of the machine. Unfortunately those other opinions have been borne out, and I wish I hadn’t purchased it. I appears to me that this is probably a very-cheaply-manufactured, overpriced product aimed at youthful newlyweds who blindly put it on their registry without knowing any better. My suspicion is that they charge such an initially high price to cover what they know is going to be a high return rate in the first year. Once that initial year is over, the company is off-the-hook, and still made a sizable profit, even after replacing it once.Save your money or purchase something more highly recommended. I saw a lot of good reviews for the Gaggia. I’ll probably be more inclined to buy one of those next time. Never again a Breville, however!